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ForwardOptimizing Patient Flow: The JHH Capacity Command Center & Expediter Role
This episode of our Lessons in Nursing Leadership Webinar Series provides an overview of how the JHH Capacity Command Center Expediter drives efficient patient flow and throughput across the organization. This key role focuses on decreasing discharge barriers, coordinating multidisciplinary teams, and accelerating patient movement across JHH.
Learning Objectives
The session will highlight several core initiatives, including:
- The Expediter Role:
Understanding how the Expediter collaborates with care teams, case management, bed management, the discharge lounge, and ancillary services to proactively identify delays, escalate barriers, and facilitate timely discharges and transfers. - Early Discharge Initiative:
Strategies used to prioritize early-day discharges, improve bed availability, and reduce emergency department boarding. - Repatriation Efforts Under the Expediter Role:
An overview of how repatriation to referring hospitals is coordinated, including eligibility review, clinical communication, and logistical planning to ensure safe transitions to outside hospital (OSH) - The JHH Discharge Lounge:
A look at how the Discharge Lounge supports throughput by providing a comfortable transition space for medically cleared patients awaiting prescriptions and transportation (including Lyft services), freeing inpatient beds earlier in the day.
Attendees should leave with a clearer understanding of how centralized coordination, detailed clinical review, proactive discharge planning, and structured escalation processes improve operational efficiency, patient experience, and overall hospital capacity management.
All intellectual property and copyright in this Johns Hopkins Nursing program and its accompanying materials and derivatives are held solely by the Institute for Johns Hopkins Nursing (IJHN). These materials may not be modified, redistributed, or reproduced in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system without PRIOR authorization from IJHN.
Clinical Nurse Expediter
Bed Management
- Accreditation Statement: The Institute for Johns Hopkins Nursing is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
- Statement of Contact Hours: This 0.75 Contact-hour educational activity is provided by The Institute for Johns Hopkins Nursing. The 1.0 contact hours will be awarded upon completion of the webinar and submission of the final course evaluation.
- Conflict of Interest: It is the policy of The Institute for Johns Hopkins Nursing to require our continuing nursing education program faculty and planning committee members to disclose any financial relationships with companies providing program funding or manufacturers of any commercial products discussed in the program. The planning committee and program faculty report that they do not have financial relationships with manufacturers of any commercial products they discuss in the program.
- Commercial Support: This educational activity has not received any form of commercial support.
- Non-Endorsement of Products: The Institute for Johns Hopkins Nursing and the American Nurses Credentialing Center do not endorse the use of any commercial products discussed or displayed in conjunction with this educational activity.
Available Credit
- 0.75 ANCC
- 0.75 Attendance