Frequently Asked Questions (FAQs)
I'm trying to purchase a course, but I can't find the "Add to Cart" button.
Have you checked your shopping cart? The course may have already been added. Log in to your account and check your cart in the upper-right corner of the screen.
Why can't I see the videos?
Try the following troubleshooting steps:
- Make sure your browser's pop-up blocker is turned off.
- Clear your browser's cache and history, then try again.
Why isn't my module registering as complete?
This course includes required screens, videos, and interactive activities that must be completed in full for your progress to be recorded. Skipping content, fast-forwarding videos, or using the scroll bar to jump ahead may interfere with completion tracking.
To resolve the issue:
- Clear your browser's cache.
- Reopen the module.
- Follow all instructions and complete each required element without skipping.
Completing every required component ensures your progress is tracked correctly.
I completed all of the course requirements. Why can't I download my certificate?
Your certificate is available for download only after you have completed all required course components. Make sure you have completed every requirement, especially the course evaluation.
How do I print my certificate?
- Log in to your account.
- Select My Account > My Activities > Completed Activities.
- Locate the course you have completed.
- Click Download under the Certificate column
Still can't find what you need?
Complete the form below, and our team will respond during regular business hours. We look forward to assisting you!