Course 5: Clinical Decision-Making and Triage (14.028)
Discusses effective telephone communication to reduce risk of patient harm and ensure appropriate and safe clinical decisions are made. Estimated time to complete this module: 30 minutes. Remember to disable your pop-up blocker.
Registered nurses (RN) and healthcare providers focusing on best practices in chronic disease management, case management, caregiver education and support, transitional care, and geriatric evaluation and management.
- Discuss the role of the Guided Care Nurse as it relates to clinical decision-making and triage.
- Identify strategies for gathering information from patients and caregivers by telephone.
- Discuss regulatory and legal requirements that may affect telephone triage activities.