Course 5 - Clinical Decision-Making and Triage
Guided Care Nurses use the nursing process during telephone calls to assess, plan, implement, and evaluate patient care. Strategies for effective telephone communication reduce the risk of harm to patients and ensure that appropriate and safe clinical decisions are made.
Registered nurses and healthcare providers focusing on best practices in chronic disease management, case management, caregiver education and support, transitional care, and geriatric evaluation and management.
- Discuss the role of the Guided Care Nurse as it relates to clinical decision-making and triage.
- Identify strategies for gathering information from patients and caregivers by telephone.
- Discuss regulatory and legal requirements that may affect telephone triage activities.