Course 18 - Teamwork

Provides strategies for creating productive and effective relationships with other members of the health care team.  Estimated time to complete this module:  60 minutes. Remember to disable your pop-up blocker.

Target Audience

Registered nurses and healthcare providers focusing on best practices in chronic disease management, case management, caregiver education and support, transitional care, and geriatric evaluation and management.

Learning Objectives

  • List five opportunities that help establish and maintain effective relationships with office physicians.
  • List three opportunities that help establish and maintain effective relationships with the members of the practice's office staff.
Additional information
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Course summary
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Karen A. Armacost, MSA, RN, BC, FNGNA - began her career working as a nursing assistant and advanced to become a licensed practical nurse, a registered nurse, and a nurse manager. Eventually, she received a master's degree in health care administration and went into nursing administration at the Johns Hopkins Bayview Care Center (formerly called the Johns Hopkins Geriatrics Center). Since 1997, Ms. Armacost has been the director of Hopkins ElderPlus, part of the national Program of All-inclusive Care for the Elderly (PACE) - the only PACE program in Maryland.
Ms. Armacost serves on the Board of Directors of the National PACE Association and is a fellow in the National Gerontological Nurses Association (NGNA). As president of the NGNA Maryland/D.C. Chapter she promoted excellence in the nursing care of the older adult. The organization won the NGNA Chapter of the Year Award in 2008. She has been a certified gerontological nurse since 1987.  Ms. Armacost's research interests and publications focus on nursing assistant turnover and restorative nursing care.


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